Where To Report Waste

Fraud, Abuse, Or Retaliation

Building Maintenance Contractors Are Not Complying with Their GSA Contracts Due to Poor Performance and Ineffective Oversight

Submitting OIG:

General Services Administration OIG

Date Issued:

Friday, May 3, 2024

Agency Reviewed / Investigated:

General Services Administration

Submitting OIG-Specific Report Number:

A230032P2R24004

Location(s):

Agency-Wide

Type of Report:

Audit

Questioned Costs:

$0

Funds for Better Use:

$0

Number of Recommendations:

5

Report updated under NDAA 5274:

No

View Document:

Attachment	Size
A230032-1-Final-Report.pdf	1.14 MB

Related Open Recommendations

Recommendation Number	Recommendation Status	Significant Recommendation	Additional Details
1	Open	Yes
We recommend that the PBS Commissioner ensure that PBS contracting officials emphasize the evaluation of O&M contractors’ proposed staffing and communicate with onsite PBS staff prior to contract award to ensure contract terms and conditions can be fully met.
2	Open	Yes
We recommend that the PBS Commissioner ensure that PBS contracting officials confirm and enforce O&M contractor compliance with contractual requirements governing: “Personnel” and “Contractor Key Personnel”; and contingency plans for “Loss of the Contractor’s onsite personnel.”
3	Open	Yes
We recommend that the PBS Commissioner ensure that PBS contracting officials ensure that the O&M contract language clearly specifies the time requirements for routine service request completion and that the requirements are communicated to O&M contractors.
4	Open	Yes
We recommend that the PBS Commissioner ensure that PBS contracting officials thoroughly review and understand the O&M contracts’ QCP inspection requirements.
5	Open	Yes
We recommend that the PBS Commissioner ensure that PBS contracting officials improve oversight of O&M contractors’ compliance with the terms and conditions of their GSA contracts.