Text of Recommendation | Enhance the online refund application process to provide automated edit checks to validate the requested amount submitted for refunds, create a report to identify customers with multiple refund requests to be reviewed, and verify the accuracy of automatic responses to refund approvals or denials. |
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Recommendation Number | 4 |
Recommendation Status | Closed |
Significant Recommendation | Yes |
Recommendation Questioned Costs | $0 |
Recommendation Funds for Better Use | $0 |
Submitting OIG | |
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Linked Report |