Work with the New York and Atlanta Regional Offices and their hearing offices to address the issues identified in this report that affected processing times. Specifically, SSA should consider the following actions: (a) suspend telework and recall teleworkers to their official duty stations, as needed, to ensure a hearing office is adequately staffed; (b) assign support staff to administrative law judges in hearing offices in the Atlanta or New York region where this arrangement would be more effective; (c) ensure an information technology (IT) staff member is available at all times during business hours; and (d) test hearing office equipment for functionality and reliability, and take corrective action, if needed, to ensure equipment is functioning appropriately for the hearing offices in the Atlanta region that experienced IT and computer issues.
Questioned Costs
$0
Funds for Better Use
$0
Recommendation Status
Closed
Source UUID
12a7e2ed-0325-41f2-9bfb-524d6263a1c5-1
Recommendation Number
1
Significant Recommendation
No