What Postal Services Do People Value the Most? A Quantitative Survey of the Postal Universal Service Obligation

The OIG has conducted a nationally representative quantitative survey on the relative value of some key services provided as part of the universal service obligation (USO). This study is the first of its kind in the United States and was done in conjunction with the market research firm Gallup and Professor Michael Bradley of George Washington University’s Department of Economics. The study focused on four attributes of the USO: mode of delivery, access to postal services, frequency of delivery, and price.