Submitting OIG:
Report Description:
The MRC is the Postal Service’s “lost and found” department, serving a vital customer service role by processing undeliverable and lost items. The MRC receives items deemed “undeliverable” from Postal Service facilities throughout the country, including post offices, delivery units, and distribution centers. These items may be designated as undeliverable because of incomplete addresses, damaged mailing labels, etc. The MRC received about 67 million items in fiscal year (FY) 2019. Our objective was to evaluate the effectiveness of U.S. Postal Service Mail Recovery Center (MRC) operations and identify opportunities for improvement.
Date Issued:
Monday, August 17, 2020
Agency Reviewed / Investigated:
Submitting OIG-Specific Report Number:
19-040-R20
Location(s):
Agency-Wide
Type of Report:
Audit
Questioned Costs:
$6,619
Funds for Better Use:
$0
Number of Recommendations:
8
View Document:
Attachment | Size |
---|---|
19-040-R20.pdf | 3.26 MB |