Submitting OIG:
Report Description:
The Postal Service monitors service availability for Tier 1 business critical services. These services support core business functions, such as moving the mail, delivery, revenue, and customer service. For example, Click-N-Ship and PostalOne! are Tier 1 business critical services. Outages related to Tier 1 business critical services may potentially cause a loss of current or future revenue and brand value or diminished customer experience. Our objective was to determine if the Postal Service is accurately measuring service availability for its Tier 1 business critical services.
Date Issued:
Tuesday, September 11, 2018
Agency Reviewed / Investigated:
Submitting OIG-Specific Report Number:
IT-AR-18-004
Location(s):
Agency-Wide
Type of Report:
Audit
Questioned Costs:
$0
Funds for Better Use:
$0
Number of Recommendations:
2
View Document:
| Attachment | Size |
|---|---|
 IT-AR-18-004.pdf | 1.63 MB |