Submitting OIG:
Report Description:
In January 2014, mobile devices accounted for 55 percent of Internet use – surpassing access by personal computer for the first time. A year later, 75 percent of shoppers use a mobile device to comparison shop while in a retail store. Clearly, we have experienced a sea change in how people communicate, shop, and get information, and the U.S. Postal Service – like all other businesses, organizations, and agencies – has customers who expect an on-demand, mobile, and interactive digital experience. How, then, does our neighborhood Post Office fit into this picture of a quickly changing, increasingly digital future? This paper explores opportunities to optimize post offices in the future.
Date Issued:
Friday, September 4, 2015
Agency Reviewed / Investigated:
Submitting OIG-Specific Report Number:
MS-WP-15-004
Location(s):
United States
Type of Report:
Other
View Document:
Attachment | Size |
---|---|
MS-WP-15-004_0.pdf | 2.6 MB |
Additional Details Link: