Projected Savings and Returns on Capital Investment Projects

The Postal Service invests in facilities, vehicles, services, technology, equipment, and other resources. These resources help the Postal Service meet its customer experience, employee engagement, and revenue generation goals; and provide the Postal Service with the tools needed to maintain accountability, credibility, and competitiveness. From fiscal year (FY) 2011 to FY 2015, the Postal Service completed 48 investment projects, which were tracked in its quarterly investment compliance reports. These investments had a combined approved funding amount of about $4.2 billion. We reviewed investments over this period because the average financial projection period for investments was about 10 years and we needed data from a longer period of time to complete our assessment. Our objective was to assess whether the Postal Service achieved projected savings and ROIs identified in DAR business cases.