A New Reality: Correspondence Mail in the Digital Age

Although the decline of First-Class Mail volume rightfully gets a lot of attention, it is important to understand the underlying trends affecting its key segments, including correspondence mail. This paper examines how key and interrelated factors like electronic diversion, demographic changes, the economy, pricing, and evolving security and privacy concerns have affected the growth and decline of correspondence mail during the past 15 years, as well as how these factors could affect correspondence mail in the future.