Mail Delivery Issues – Ohio Valley District

Our objective was to evaluate mail delivery service issues at selected delivery units in the Ohio Valley District. In fiscal year (FY) 2018, the U.S. Postal Service’s Ohio Valley District received 67,263 customer contacts regarding mail delivery and customer service. Residents expressed concerns with mail that was undelivered, mail delivered after normal delivery hours, and lost or undelivered packages. Congressional representatives Joyce Beatty (OH District 03), Troy Balderson (OH District 12), and Steve Stivers (OH District 15), requested an audit of mail issues in central OH. Representatives indicated the concerns were centered in and around the city of Columbus, OH, in the Ohio Valley District in the Eastern Area. The Ohio Valley District has 192 delivery units and 2,933 routes.