Global Positioning System for Highway Contract Routes

In June 2016, the Postal Service developed the Enterprise Transportation Analytics (ETA) system which uses GPS technology to provide near real-time visualizations and reports of Highway Contract Route (HCR) vehicles and thus enabling management to evaluate HCR compliance with contract requirements. The Postal Service also replaced its existing GPS program with a new GPS technology solution covering HCRs, Postal Vehicle Service, and leased trailers. The Postal Service planned to use the GPS program to measure HCR trailer usage, provide location visibility, estimate time of arrival, optimize travel routes, and improve service. Our objective was to assess the Postal Service’s management of Highway Contract Route (HCR) compliance with the Global Positioning System (GPS) program.