Express Mail Refunds - Atlanta, GA, Main Post Office

OIG data analytics identified the Atlanta (GA) Main Post Office refund and void amounts for fiscal year 2017 Quarters 3 and 4 exceeded $21,000, an increase of 21 percent from the same period last year. Refunds for Express Mail were $3,838, or 18 percent of the $21,000, and were based on services not rendered or a service failure. Unit personnel made 129 refunds to customers due to Express Mail failures during this time period. The objective of this audit was to determine if Express Mail refunds were valid, properly supported, and processed timely.