Express Mail Failure Refunds – Chicago, IL, Loop Station

The objective of this audit is to determine whether Express Mail refunds were properly issued, supported, and processed at the Chicago, IL, Loop Station. OIG data analytics determined the Chicago, IL, Loop Station had a 17 percent increase in dollars for refunds and voids from April 1 to September 30, 2017, compared to the same period in fiscal year 2016. Of the nearly $17,000 in refunds and voids, $3,066, or 18 percent, were recorded to Express Mail failures. Express Mail failures are determined based on the delivery commitment. Loop Station personnel made 138 refunds to customers due to Express Mail failures during this time period.