Submitting OIG:
Report Description:
Research consistently shows that focusing on the customer experience is a successful growth strategy, as companies with loyal customers grow more profitably through their existing customer base than do companies focusing primarily on trying to recruit new customers. Our objective was to evaluate key factors affecting the customer experience at Postal Service retail units and identify opportunities to enhance the overall customer experience.
Date Issued:
Friday, September 28, 2018
Agency Reviewed / Investigated:
Submitting OIG-Specific Report Number:
SAT-AR-18-001
Location(s):
Agency-Wide
Type of Report:
Audit
Questioned Costs:
$0
Funds for Better Use:
$0
Number of Recommendations:
4
View Document:
Attachment | Size |
---|---|
SAT-AR-18-001.pdf | 3.16 MB |