Although Virtual Face-to-Face Service Shows Promise, Few Taxpayers Use It

Submitting OIG:

Date Issued:

Tuesday, November 13, 2018

Agency Reviewed / Investigated:

Submitting OIG-Specific Report Number:

2019-IE-R002

Type of Report:

Inspection / Evaluation

Questioned Costs:

Funds for Better Use:

Number of Recommendations:

View Document:

Attachment	Size
2019IER002fr.pdf	2.47 MB

Related Open Recommendations

Recommendation Number	Recommendation Status	Significant Recommendation	Additional Details
1	Open
The Commissioner, Wage and Investment Division, and the National Taxpayer Advocate should formally develop and document a vision and specific goals for their VSD programs and develop performance measures to monitor and evaluate the performance of the individual programs.
3	Open
The Commissioner, Wage and Investment Division, and the National Taxpayer Advocate should both conduct public awareness activities to increase taxpayers’ knowledge of the VSD program.