Pennsylvania’s Department of Labor and Industry, Office of Vocational Rehabilitation’s Case Service Report Data Quality

For the time period reviewed, we found that the Pennsylvania Department of Labor and Industry, Office of Vocational Rehabilitation (Pennsylvania) had adequate internal controls to provide reasonable assurance that the data it reported in its Case Services Report (RSA-911) were complete, but it did not have adequate internal controls to ensure that the data were accurate and adequately supported. Specifically, we found that Pennsylvania lacked policies and procedures to require verification of the data entered into participants’ case files and for its RSA-911 reporting process and lacked an adequate monitoring process to ensure that data were accurate and required documentation was maintained in participant case files. In addition, we found that Pennsylvania did not have written policies and procedures for its RSA-911 reporting process. Our testing of data that Pennsylvania reported to the Rehabilitation Services Administration (RSA) found a significant number of unverifiable data entries for data elements that RSA used to calculate Pennsylvania’s performance indicator results. Consequently, we have no assurance that the performance indicator results that RSA calculated were reliable.