Submitting OIG:
Report Description:
We found that FSA did not effectively monitor borrower complaints against the PCAs or make sure that the complaints were satisfactorily resolved, did not ensure that the PCAs were adhering to Federal debt collection laws, and did not consider complaints when deciding how much to compensate PCAs. As a result, FSA did not know whether the PCAs were appropriately servicing borrower accounts.
Date Issued:
Friday, July 11, 2014
Agency Reviewed / Investigated:
Submitting OIG-Specific Report Number:
A06M0012
Component, if applicable:
Federal Student Aid
Location(s):
United States
Type of Report:
Audit
Questioned Costs:
$0
Funds for Better Use:
$0
Number of Recommendations:
11
View Document:
Attachment | Size |
---|---|
a06m0012.pdf | 5.05 MB |
Additional Details Link: