Submitting OIG:
Report Description:
We selected the Olathe East Branch for review based on the number of customer inquiries the unit received. Specifically, there were 1,421 inquiries recorded in the Customer 360 (C360) system from November 2020 through January 2021. Most of the inquiries (1,276, or 89.8 percent) were related to package tracking and delivery. Our objective was to evaluate select mail delivery and customer service operations and determine whether internal controls were effective at the Olathe East Branch.
Date Issued:
Wednesday, May 5, 2021
Agency Reviewed / Investigated:
Submitting OIG-Specific Report Number:
21-121-R21
Location(s):
Olathe, KS
United StatesType of Report:
Audit
Questioned Costs:
$0
Funds for Better Use:
$0
Number of Recommendations:
5
View Document:
Attachment | Size |
---|---|
21-121-R21.pdf | 1.66 MB |