This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Kent Main Post Office (MPO) in Kent, WA (Project Number 22-096). The Kent MPO is in the Washington District of the WestPac Area and services ZIP Codes 98030, 98031, and 98032, which serves about 105,501 people and is considered to be an urban community. We judgmentally selected the Kent MPO based on the number of stop-the-clock3 (STC) scans occurring at the delivery unit, rather than at the customer’s point of delivery.
Tuesday, June 7, 2022
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