Assumptions and Metrics Underlying the Delivering for America 10-Year Plan

The U.S. Postal Service and the Board of Governors released their 10-year strategic plan, called Delivering for America: Our Vision and Ten-Year Plan to Achieve Financial Sustainability and Service Excellence (the Plan), on March 23, 2021. The Plan outlines steps to achieve a positive net income within three years and break-even operating performance over the next 10 years. To achieve these objectives, the Postal Service identified 13 strategic focus areas, which are supported by 175 initiatives designed to eliminate a 10-year projected loss through additional revenue and cost savings opportunities, totaling $160 billion. Our objective was to evaluate the Plan to determine if the underlying assumptions and projections were supported and whether metrics were established and reasonable. We reviewed 58 key initiatives, their risks and interdependencies, as well as methods of communication for internal and external stakeholders.