Agency Response: Dated July 30, 2024: Agree. The Office of the Chief Information Officer will develop and implement agency guidance on how and when SLAs should be included in IT contracts. Target Completion Date: November 30, 2024 OIG Analysis: The OIG will close this recommendation after reviewing and confirming the evidence provided by the U.S. Nuclear Regulatory Commission’s (NRC’s) management of the developed and implemented guidance on how and when SLAs should be included in IT contracts. This recommendation remains open and resolved.