| Text of Recommendation | On February 7, 2024, we notified the Chief, Direct File, of our concerns that the IRS did not identify quantifiable metrics that would allow the Direct File team and IRS leadership to determine when to move forward between phases and demonstrate continuous improvement. We recommended that the IRS establish numerical benchmarks for the targets and indicators that lend themselves to being measured. |
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| Recommendation Number | 3 |
| Recommendation Status | Closed |
| Significant Recommendation | No |
| Recommendation Questioned Costs | $0 |
| Recommendation Funds for Better Use | $0 |
| Submitting OIG | |
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| Linked Report |