| Text of Recommendation | We recommend the FSA Chief Operating Officer review specialty servicing and recovery related SLAs to ensure they are
realistic and achievable before the activities are transitioned to the BPO vendors. |
|---|---|
| Recommendation Number | 3.2 |
| Recommendation Status | Open |
| Significant Recommendation | Yes |
| Recommendation Questioned Costs | $0 |
| Recommendation Funds for Better Use | $0 |
| Submitting OIG | |
|---|---|
| Linked Report |