| Text of Recommendation | We recommend the FSA Chief Operating Officer continue to assess the SLA targets for non-servicing activities to ensure
they are realistic and achievable while also providing FSA and its customers FSA’s desired level of service. |
|---|---|
| Recommendation Number | 3.1 |
| Recommendation Status | Open |
| Significant Recommendation | Yes |
| Recommendation Questioned Costs | $0 |
| Recommendation Funds for Better Use | $0 |
| Submitting OIG | |
|---|---|
| Linked Report |