| Text of Recommendation | Develop and/or enhance systems to capture data that measure the effectiveness of initiatives to reduce customer wait times. |
|---|---|
| Recommendation Number | 1 |
| Recommendation Status | Open |
| Significant Recommendation | No |
| Recommendation Questioned Costs | $0 |
| Recommendation Funds for Better Use | $0 |
| Additional Information | Agree |
| Submitting OIG | |
|---|---|
| Linked Report |