| Text of Recommendation | The Bureau of Field Service should determine the amount of resources needed to assist customers with limited English proficiency. |
|---|---|
| Recommendation Number | 12 |
| Recommendation Status | Open |
| Significant Recommendation | No |
| Recommendation Questioned Costs | $0 |
| Recommendation Funds for Better Use | $0 |
| Additional Information | Management does not concur with this recommendation. This recommendation remains open because the Office of Inspector General for the Railroad Retirement Board continues to see the need for the recommended corrective action. |
| Submitting OIG | |
|---|---|
| Linked Report |