| Text of Recommendation | The Bureau of Field Service should create policies and procedures for Railroad Retirement Board employees to assist customers with limited English proficiency. |
|---|---|
| Recommendation Number | 11 |
| Recommendation Status | Open |
| Significant Recommendation | No |
| Recommendation Questioned Costs | $0 |
| Recommendation Funds for Better Use | $0 |
| Additional Information | Management concurred with this recommendation. |
| Submitting OIG | |
|---|---|
| Linked Report |