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Recommendation Details
Text of Recommendation
On June 29, 2021, we notified the Director, Return Integrity and Compliance Services, Wage and Investment Division, that the messaging provided on the IRS’s eligibility assistant tool and the presentation of information related to the advance Child Tax Credit payments on may be confusing to taxpayers. For example, the link to “Get Answers on the Advance Child Tax Credit” that is located on the main page takes taxpayers to the Advance Child Tax Credit Payments in 2021 web page; however, the links to get the questions and answers is at the bottom of the screen. We recommended that the IRS consider revising the messaging and presentation of information on its platforms to make it clear for taxpayers.
Recommendation Number
Recommendation Status
Significant Recommendation
Recommendation Questioned Costs
Recommendation Funds for Better Use