| Text of Recommendation | We recommend that the Under Secretary of Commerce for Intellectual Property and Director of the United States Patent and Trademark Office direct the Chief Information Officer to establish a detailed plan to ensure PPL team members and other appropriate personnel receive specialized training in developing KPIs and revise existing KPIs to ensure they are comprehensive.
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| Recommendation Number | 5 |
| Recommendation Status | Closed |
| Significant Recommendation | Yes |
| Recommendation Questioned Costs | $0 |
| Recommendation Funds for Better Use | $0 |
| Submitting OIG | |
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| Linked Report |