We recommend FEMA’s Office of Response and Recovery direct the Mass Care and Emergency Assistance Branch to develop, document, and implement standard operating procedures for the TSA Program specifically designed and implemented to ensure: CLC collects and maintains detailed cost data and FEMA verifies that costs and taxes are reasonable, allocable, and accurate; FEMA does not pay for unoccupied hotel rooms and consistently requires disaster survivors to personally sign and date the TSA Terms and Conditions form during the hotel checkout process; FEMA and CLC transition survivors from hotels to interim or permanent housing within the TSA program’s 6-month timeframe and FEMA works with states and territories to develop initial temporary sheltering and interim housing strategies before disasters occur, as required by the Response Federal Interagency Operational Plan, so FEMA best meets the needs of disaster survivors going forward