Text of Recommendation | FHFA should develop written procedures for carrying out the functions of the Office of the Ombudsman, to include procedures for documenting that all incoming complaints and appeals are tracked, considered, and appropriately resolved. In developing these procedures, the guidance published by the Coalition of Federal Ombudsmen should be taken into consideration. |
---|---|
Recommendation Number | AUD-2019-011-2 |
Recommendation Status | Closed |
Significant Recommendation | No |
Submitting OIG | |
---|---|
Linked Report |