United States
The USPS OIG Hotline will take complaints regarding fraud, waste, and misconduct within the Postal Service. These include: - Injury compensation fraud - Embezzlements and financial crimes - Contract Fraud - Kickbacks - Computer Crimes - Narcotics - Employee Misconduct - Internal affairs and executive investigations - Whistleblower reprisal - Theft of items from the mail by Postal employees or contractors - Destruction of mail by Postal employees or contractors
The following matters are NOT generally investigated by the USPS OIG: - Daily mail delivery and tracking problems - Post Office customer service issues and concerns. If you have a customer service issue, please contact USPS. - Day-to-day management decisions - EEO Complaints - Issues that are handled by the grievance process - Issues handled by other government agencies such as the Equal Employment Opportunity Commission, Department of Labor, Justice - Department, Office of Personnel Management - Employee benefits and compensation For help on these and other issues not listed please visit https://www.uspsoig.gov/hotline-helpful-links
Postal Service Employee Sentenced for Fraudulent Claims
Former Union County Postal Employee Sentenced to Three Years in Prison for Conspiring to Commit Bank Fraud and Fraudulently Attempting to Obtain SBA Loans
Fifteen Individuals Indicted for Shipping Cocaine to the Continental United States
Efficiency of Operations at the Seattle, WA, Processing and Distribution Center
This report presents the results of our self-initiated audit of the efficiency of operations at the Seattle Processing and Distribution Center (P&DC) in Seattle, WA (Project Number 22-094). We conducted this audit to provide U.S. Postal Service management with timely information on operational risks...
U.S. Postal Service’s Implementation of Enterprise Risk Management
The primary mission of the U.S. Postal Service’s enterprise risk management (ERM) program is to provide reasonable assurance that significant risks to and opportunity losses for the organization are systematically and effectively identified, evaluated, and mitigated where appropriate. The...
The Postal Service’s Collection Point Management System
Opportunities exist to enhance the Postal Service’s Collection Point Management System (CPMS) to make data management processes more efficient and improve the quality of CPMS data, according to a new white paper from the Postal Service Office of Inspector General. CPMS is a USPS data collection...
Workplace Environment Tracking (WETS) User Access
Mail Delivery, Customer Service, and Property Conditions Reviews – Select Units, San Diego, CA Region
This report presents a summary of the results of our self-initiated audits assessing mail delivery, customer service, and property conditions at three select delivery units in the San Diego, CA, region (Project Number 22-077). These delivery units included the San Diego Downtown and Linda Vista...
San Francisco International Service Center Closure
The U.S. Postal Service’s International Service Center in San Francisco, CA (SFO ISC) houses select international and military mail processing functions and a retail unit. In April 2020, the lessor notified the Postal Service that they were discontinuing the facility lease and subsequent discussions...