| Text of Recommendation | Using the strategic plan developed in response to Recommendation 2, establish and maintain comprehensive and meaningful performance metrics, including a mechanism for capturing and evaluating customer feedback, program reach, and active participation, to better assess the value and effectiveness of ViCAP. |
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| Recommendation Number | 3 |
| Recommendation Status | Open |
| Recommendation Questioned Costs | $0 |
| Recommendation Funds for Better Use | $0 |
| Additional Information | Accurate as of July 31, 2024. Also available on the DOJ OIG's website at the following link. |
| Additional Details Link |
| Submitting OIG | |
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| Linked Report |