| Text of Recommendation | We recommend that the Senior Executive Vice President / Chief Operating and Commercial Officer update the company’s existing models to improve the reliability of its short-term forecasts of the financial impacts of OTP. The updates should ensure that the models include all business lines and routes, be able to state impacts using the company’s preferred OTP metric, and be able to produce data on the cost-per-minute of delays by route. |
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| Recommendation Number | 1a |
| Recommendation Status | Closed |
| Significant Recommendation | Yes |
| Recommendation Questioned Costs | $0 |
| Recommendation Funds for Better Use | $0 |
| Submitting OIG | |
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| Linked Report |