| Text of Recommendation | Develop and implement a quality assurance mechanism to ensure compliance with accessibility requirements, including mandated telephone calls to veterans with visual impairments. |
|---|---|
| Recommendation Number | 3 |
| Recommendation Status | Open |
| Significant Recommendation | Yes |
| Recommendation Questioned Costs | $0 |
| Recommendation Funds for Better Use | $0 |
| Submitting OIG | |
|---|---|
| Report Title | VBA’s Compensation Service Did Not Fully Accommodate Veterans with Visual Impairments |
| Report Submitting OIG-Specific Report Number | 21-03063-04 |
| Report Date Issued | Thursday, December 8, 2022 |
| Report Agency Reviewed / Investigated | |
| Report Questioned Costs | $0 |
| Report Funds for Better Use | $0 |